FAQ


Easy Online Shopping

Welcome to our new and improved online massage therapy supply store.  We think you'll like this simple and easy buying system. You'll find the same secure online service and, of course, our quick turnaround for shipping.   

  • What is your shipping and return policy?

Our shipping and return arrangements are industry standard, you can find our policy at this LINK. Please note, we do not ship outside Canada.

  • What if the item I want to order isn't in stock?

Because we are a small, sustainable company, at times certain products may not be available immediately. If this is the case, we will notify you right away and give you options for proceeding with your shipment.

  • What is your policy on Custom Orders?

We are happy to provide custom orders for tables and linens. Note that we require 50% of the cost to be paid in advance. Custom orders on linens are non-returnable.

  • I'm a new customer, how do I order?

Just select the product you wish to buy, add to cart, and voila! 

  • Do I need to create an account to order massage products from MTSO?

You can order from us easily, and there is no requirement that you create a passworded account.  However, if you order frequently, the account pre-fills your shipping address and saves you time. 

  • How do I create a secure customer account?

Once you complete your first order, you can type in a password on the Thank You page to create an account. The shipping address form will be pre-filled on subsequent orders provided that you log in to your account.

There is no sign up page. The "Thank You" page is your registration page.

  • What if my shipping address is different from my billing address?

No problem. Just call or email and we'll adjust your shipping address for you. You can avoid this delay by making sure that your shipping address and the billing address for your credit card are the same. 

  • Why do you require my phone number?

Sometimes we need to be in touch with you directly, and we've found that calling our customers always works best. All information you send us at checkout is always secure.

  •  I sent in my order but I need to add another product to it. How do I add to an order I've already placed?

Just call us and we can add to your online order.  When you phone us toll-free we'll set that up for you personally, since our online system can't change an order once it's placed. 

  •  I'm in a remote location, can I still order from you online? 

Yes, just order as usual. Additional charges will be applied for remote destinations not easily accessed by our couriers. We will contact you to confirm these charges prior to shipping.

  • How do I find the products I need?

Our Massage Therapy and Bodywork Supplies are all listed in the catalog menu. They are listed in collection groupings, so you will find them easily.  

One feature is the Tags section, which is at the upper right of any collection you select. Just try it and see how you can refine your search. Looking for specific botanical ingredients in your massage oil? Search the tags. Looking for a specialized topic in the books or DVDs? Search the tags. Of course, our regular search section is still here - at the top of the page and also on the footer, too. 

  • I don't know exactly what I need, can you help me?

Absolutely! Always remember that we are REAL PEOPLE  in a REAL STORE. You can call us during normal working hours (Mountain Standard Time) and we are happy to help you find exactly what you need.  

Phone: (780) 440 - 1818 Toll Free: 1-800-875-9706
We're open Monday - Friday (8:30am - 6pm) and Saturday (10am - 5pm)

  • Do I have to use your online ordering system?

Are you more comfortable ordering by phone? We are happy to help you. We also accept orders by fax and by email. Fax: (780) 440 - 4585, Email:shop@mtso.ab.ca

 

We're here to help you. Let us know right away if you have any questions or concerns about your order.